As a patient you are entitle to:-

  • Get fair treatment.
  • Treated with respect and dignity.
  • Recognizing medical practitioners involved in the care and office.
  • Treatment which coincided with health problems.
  • Getting accurate information on health status, treatment plans and medications before giving consent to treatment.
  • given the opportunity to participate in making decisions about health problems.
  • Continuous treatment through proper communication with medical practitioners.
  • Getting the proper management of complications and appropriate.
  • Receiving treatment in a safe and comfortable environment.
  • Confidentiality of medical information and medical report if necessary.
  • Information on policies and procedures regarding organ donation and freedom in decision making.
  • Expressed dissatisfaction through a simple procedure.
  • Obtain detailed information for the payment of hospital's bills.


To ensure safe and effective care, patients and family members are required to:-

  • Provide accurate information about the current and prior medical history, including medication and allergy history.
  • Giving personal information accurate and up to date.
  • Comply with treatment planning, nutrition advice and other specific instructions and further treatment advice.
  • Wear identifications wrist band each time.
  • Ask for help if at risk for falls.
  • Inform the clerk in the ward if out of the ward around the premises hospital after being hospitalized.
  • Respectful and considerate of other patients and their family members.
  • Comply with hospital policy with respect to the time of treatment, hand hygiene, safe, baby-friendly hospitals, children's friend and friend of the husband and in-patinet facilities.
  • Ensuring clean hospital environment.
  • Keep valuables at home.
  • Put the vehicle in a parking lot available for visitors.